Frequently Asked Questions
Everything you need to know about your Seiko timepiece experience.
What is the standard shipping timeframe for orders within the USA?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout for faster delivery.
What is the return policy for Seiko USA purchases?
We offer a 30-day return policy for items in their original, unworn condition with all packaging and tags intact. Please note that personalized or engraved items are final sale.
Does my watch come with a manufacturer warranty?
Yes, all watches purchased through Seiko USA include a 3-year limited warranty. The first year provides global coverage, while the following two years are valid within the United States.
How do I ensure my Seiko watch is authentic?
To guarantee authenticity, always purchase directly from our official website or an authorized Seiko dealer. Every watch comes with a unique serial number and a certificate of authenticity.
Can I have the watch bracelet resized before shipping?
Currently, we do not offer custom sizing prior to shipment. We recommend visiting an authorized service center or a local professional jeweler to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.